Shipping Policy

Definitions

For the purposes of this Shipping Policy:

“Company” (referred to as either “the Company”, “We”, “Us”, or “Our”) refers to PHONEMART SDN. BHD., Registration No. 202501058746 (1660152-W).

“Goods” refers to phone accessories, mobile phone spare parts, and related electronic products offered for sale on the Service.

“Orders” means a request by You to purchase Goods from Us.

“Service” refers to Phonemart Sdn. Bhd., accessible from the Company’s official website or online sales platforms.

“You” means the individual accessing the Service, or the company or legal entity on whose behalf the individual is using the Service.

Shipping Coverage

We currently ship within Malaysia only. Orders placed from outside Malaysia will not be processed.

We deliver to all regions within Malaysia, including:

  • Peninsular Malaysia

  • Sabah

  • Sarawak

We aim to provide reliable and consistent delivery service nationwide.

Shipping Fees

Shipping fees, if applicable, will be clearly stated at checkout before payment is completed.

Any applicable charges may vary based on:

  • Delivery location

  • Parcel weight and size

  • Courier service selected

There are no hidden charges. All costs will be transparently displayed prior to order confirmation.

Processing & Delivery Time

All Orders are processed and shipped within 3–7 business days from the date of order confirmation, excluding weekends and public holidays.

Once your Order has been shipped, you may receive a notification with tracking details (if applicable), allowing you to monitor the delivery status.

Please note that delivery delays may occur due to:

  • Public holidays

  • Courier service disruptions

  • Weather conditions

  • Other unforeseen circumstances beyond our control

Delivery Methods

Deliveries are handled by trusted courier and logistics partners selected at our discretion.

We deliver to:

  • Residential addresses

  • Commercial addresses

  • Industrial addresses

Please ensure that all shipping information provided at checkout is accurate and complete.
The Company is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete address details.

Delivery Issues & Reattempts

If a delivery attempt is unsuccessful due to recipient unavailability or access restrictions, our courier partners may:

  • Reattempt delivery, or

  • Contact you directly to arrange an alternative delivery time or method

Unclaimed or repeatedly failed deliveries may be returned to us. Additional shipping charges may apply for redelivery.

Changes to Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time without prior notice.
Any changes will be posted on this page and will take effect immediately upon publication.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Company: PHONEMART SDN. BHD.
Registration No.: 202501058746 (1660152-W)
Email: phone_mart1@outlook.com
Address:
NO. 2580, 1ST FLOOR,
JALAN KULIM,
14000 BUKIT MERTAJAM,
PULAU PINANG, MALAYSIA